The application of this unit in the workplace - the environments, complexities and situations involved - will be written during Phase II of the Review of the PUA00 Public Safety Training Package.

This text will be useful for the purposes of job descriptions, recruitment advice or job analysis; where possible, it will not be too job specific to allow other industries to import it into other Training Packages, where feasible.

Prerequisite Unit/s

Nil

ELEMENT

PERFORMANCE CRITERIA

1. Identify information needs and sources

1.1 The information needs of individuals/teams are determined and the sources are identified

1.2 Information held by the organisation is reviewed to determine suitability and accessibility

1.3 Plans are prepared to obtain information which is not available or accessible within the organisation

2. Collect and analyse information

2.1 Collection of information is timely and relevant to the needs of individuals/teams

2.2 Information is in a formal suitable for analysis, interpretation and dissemination

2.3 Information is analysed to identify relevant trends and developments in terms of the needs for which is was acquired

3. Use management information systems

3.1 Management information systems are used to store and retrieve data for decision making

3.2 Technology available in the work area/organisation is used to manage information

3.3 Recommendations for improving the information system are submitted to designated persons/groups

4. Record and support information

4.1 The results of information gathering, analysis and synthesis are reported within specified time frames and to the standard defined by the organisation

4.2 The results of information gathering, analysis and synthesis are reported so they can be inputs to policy development and organisation decision making

4.3 Information which is gathered is disseminated to appropriate personnel within the specified timeframe

This describes the essential skills and knowledge and their level, required for this unit.

Required Skills

analyse record information

collect and collate information

communicate effectively

disseminate information

present information

use management information systems to store and retrieve data

Required Knowledge

analysis and display techniques

information collection, collation

information evaluation issues

information storage requirements and methods

reporting procedures of the organisation

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Establish an effective information system which facilitates achievement of organisational objectives

Consistency in performance

Evidence will need to be collected over time in a range of actual and/or simulated management contexts.

Context of and specific resources for assessment

Context of assessment

Evidence will need to be collected over time in a range of actual and/or simulated information management contexts

Specific resources for assessment

Evidence of competent performance should be obtained by observing an individual in an information management role within the workplace or operational or simulated environment

Guidance information for assessment

Information that will assist or guide assessment will be written during Phase II of the Review of the PUA00 Public Safety Training Package.

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Presentation of information may include

routine and complex reports and submissions

briefing notes

ministerials

proposals

project plans

articles and promotional material

Management information systems may include

computers

communication channels

records management

procedures

manuals

protocol

legislation

guidelines and awards

organisational

legal and policy materials

client information

market trends

registries and file records

library

financial records

basic statistical information

personnel resources

Analysis may include

application of statistical methods

mathematical calculations

critical analysis

problem solving

Collection techniques may include

research

surveys

literature search

interviews

data bases

observation

Collection methods may include

indexing

linking

sorting

comparing

categorising

integrating

Evaluation of information issues may include

credibility

reliability

validity

accuracy

pertinence

relevance

This unit contains employability skills.